{"id":11809,"date":"2024-11-11T17:01:22","date_gmt":"2024-11-11T14:01:22","guid":{"rendered":"https:\/\/www.yss.com.tr\/?page_id=11809"},"modified":"2024-11-11T17:33:55","modified_gmt":"2024-11-11T14:33:55","slug":"satis-sonrasi","status":"publish","type":"page","link":"https:\/\/www.yss.com.tr\/en\/satis-sonrasi\/","title":{"rendered":"Sat\u0131\u015f sonras\u0131"},"content":{"rendered":"

Garanti<\/strong><\/p>\n

\n

\u00dcr\u00fcnlerimiz, \u00fcr\u00fcn a\u00e7\u0131klamas\u0131nda \u00f6zellikle aksi belirtilmedik\u00e7e, yasal olarak yedek par\u00e7a stat\u00fcs\u00fcndeki \u00fcr\u00fcnler olarak ge\u00e7mektedir. Kapal\u0131 bir \u015fekilde de\u011fil, a\u00e7\u0131k devre \u015feklinde sat\u0131\u015fa sunulduklar\u0131 i\u00e7in hata yapmaya \u00e7ok m\u00fcsaittir ve bu y\u00fczden \u00fcr\u00fcnlerimize sadece ilk kontrol etme garantisi verilir.<\/p>\n

\u0130ade<\/strong><\/p>\n

\n

Sipari\u015finizi kargodan teslim ald\u0131\u011f\u0131n\u0131z g\u00fcnden itibaren 14 g\u00fcn i\u00e7inde a\u015fa\u011f\u0131daki ko\u015fullar d\u00e2hilinde \u0130ade B\u00f6l\u00fcm\u00fc sizin taraf\u0131n\u0131zdan eksiksiz doldurulmu\u015f fatura \u00e7\u0131kt\u0131s\u0131 ile birlikte iade edebilirsiniz.(*) Bu kapsamda geri g\u00f6nderece\u011finiz \u00fcr\u00fcnler i\u00e7in herhangi bir kargo bedeli \u00f6demezsiniz. \u0130ade edece\u011finiz \u00fcr\u00fcne ait, hediye olarak verilen promosyonlu, kampanyal\u0131 \u00fcr\u00fcnlerin de ayn\u0131 anda iade edilmesi gerekir ve varsa ili\u015fkili hediye \u00e7ekleri de iptal edilir. \u0130ade ger\u00e7ekle\u015ftirmek istedi\u011finizde i\u015flemlerinizin aksamamas\u0131 i\u00e7in l\u00fctfen info@yss.com.tr<\/a><\/strong> e-posta adresine bildirimde bulunun.<\/p>\n

(*) \u0130ade edece\u011finiz \u00fcr\u00fcn\u00fcn faturas\u0131 kurumsal kurum ad\u0131na d\u00fczenlenmi\u015f ise, iade ederken kurumun d\u00fczenleyece\u011fi iade faturas\u0131yla g\u00f6ndermeniz veya yasal s\u00fcre i\u00e7inde E-fatura iseniz sistemde ad\u0131n\u0131za d\u00fczenlenmi\u015f faturaya ret vermeniz gerekir. E\u011fer ki iade faturas\u0131 d\u00fczenledi iseniz kargo pay\u0131 dahil edilmeden (\u00fcr\u00fcn birim fiyat\u0131 + KDV \u015feklinde) g\u00f6nderilmelidir.<\/p>\n

\u0130ade Ko\u015fullar\u0131<\/strong><\/p>\n

\n

Niteli\u011fi itibar\u0131yla iade edilemeyecek \u00fcr\u00fcnler, t\u00fcketicinin istekleri veya a\u00e7\u0131k\u00e7a onun ki\u015fisel ihtiya\u00e7lar\u0131 do\u011frultusunda haz\u0131rlanan mallar yani \u00f6zel renkli veya kuma\u015fl\u0131 gibi \u00fcr\u00fcnler m\u00fc\u015fterinin iste\u011fi do\u011frultusunda \u00f6zel olarak haz\u0131rlanmaktad\u0131r. Bu \u00fcr\u00fcnlerin iadesi ve de\u011fi\u015fimi yasal s\u00fcre olan 14 g\u00fcn i\u00e7in s\u00f6z konusudur. M\u00fc\u015fteri taraf\u0131ndan bozulan veya kargodan kaynakl\u0131 hasarl\u0131 gelen \u00fcr\u00fcnler i\u00e7in cayma hakk\u0131 kullan\u0131lamaz.<\/p>\n

Ambalajl\u0131 \u00fcr\u00fcnlerde cayma hakk\u0131n\u0131n kullan\u0131lmas\u0131 i\u00e7in, \u00fcr\u00fcn\u00fcn ambalaj\u0131n\u0131n bozulmam\u0131\u015f ve \u00fcr\u00fcn\u00fcn kullan\u0131lmam\u0131\u015f olmas\u0131 gerekmektedir. Orjinal ambalaj\u0131 olmadan iade olarak g\u00f6nderilen \u00fcr\u00fcnlerin iadesi kabul edilmeyecektir.<\/p>\n

\u00dcr\u00fcn\u00fcn\u00fcz YSS Trakt\u00f6r Oto Koltuk Sistemleri<\/a> <\/strong>taraf\u0131ndan teslim al\u0131nd\u0131ktan sonra ambalaj\u0131, aksesuarlar\u0131, faturas\u0131 kontrol edilecektir.<\/p>\n

\u0130ade i\u015fleminin onaylanmas\u0131 durumunda, iade ba\u015fvurusundaki tercihiniz do\u011frultusunda sizin i\u00e7in \u00fcr\u00fcn bedeli tutar\u0131nda hediye \u00e7eki tan\u0131mlan\u0131r ya da 3 i\u015f g\u00fcn\u00fc<\/strong> i\u00e7inde \u201c\u00fcr\u00fcn bedeli\u201d taraf\u0131n\u0131za geri \u00f6denir. \u00dcr\u00fcn bedelinin taraf\u0131n\u0131za geri \u00f6denmesini tercih ederseniz; e\u011fer \u00f6deme \u015fekliniz \u201cKredi Kart\u0131\u201d<\/strong> ise; para iadesi online olarak kredi kart\u0131n\u0131za yap\u0131lacakt\u0131r. \u00d6deme \u015fekliniz \u201cHavale\/EFT\u201d<\/strong> veya \u201cKap\u0131da \u00d6deme\u201d<\/strong> ise; bildirimde bulundu\u011funuz IBAN numaras\u0131na ait hesab\u0131n\u0131za para iadesi yap\u0131l\u0131r. \u0130ade tutar\u0131n\u0131z\u0131n hesab\u0131n\u0131za\/kart\u0131n\u0131za yans\u0131mas\u0131 bankalar\u0131n i\u015flem s\u00fcrelerine g\u00f6re farkl\u0131l\u0131k g\u00f6sterebilir.<\/p>\n

Hasar G\u00f6rm\u00fc\u015f\/Deforme \u00dcr\u00fcn<\/strong><\/p>\n

\n

\u00dcr\u00fcn\u00fcn\u00fcz\u00fc teslim al\u0131rken kontrol etmenizi ve \u00fcr\u00fcnde fark edebilece\u011finiz bir hasar ya da ambalaj deformesi olup olmad\u0131\u011f\u0131n\u0131 kargo g\u00f6revlisi yan\u0131nda tespit etmenizi \u00f6zellikle \u00f6neririz. E\u011fer bu a\u015famada bir tespitte bulunursan\u0131z kargo g\u00f6revlisine \u201cHasar Tespit Tutana\u011f\u0131\u201d<\/strong> haz\u0131rlatman\u0131z\u0131 ve \u00fcr\u00fcn\u00fc teslim almadan ayn\u0131 kargo ile geri g\u00f6ndermenizi rica ederiz. Ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcn \u201chasarl\u0131\u201d<\/strong> ya da ambalaj\u0131 \u201cdeforme\u201d ise bunun i\u00e7in \u201cKargo Hasar Tespit Tutana\u011f\u0131\u201d<\/strong> gerekmektedir. Aksi takdirde \u00fcr\u00fcn\u00fcn\u00fcz i\u00e7in yapaca\u011f\u0131n\u0131z \u201chasar bildirimi\u201d<\/strong> kabul edilmeyecektir.<\/p>\n

Kargo taraf\u0131ndan YSS Trakt\u00f6r Oto Koltuk Sistemleri<\/a><\/strong>‘ne \u00fcr\u00fcn\u00fcn hasarl\u0131 oldu\u011funa ili\u015fkin bilgilendirme yap\u0131ld\u0131\u011f\u0131nda; \u00fcr\u00fcn\u00fcn iade i\u015flemleri ba\u015flat\u0131lacak ve \u00fcr\u00fcn tutar\u0131 de\u011ferinde \u201cpara iadesi\u201d ger\u00e7ekle\u015ftirilecektir.<\/p>\n

Ar\u0131zal\u0131\/Kusurlu \u00dcr\u00fcn<\/strong><\/p>\n

\n

T\u00fcm \u00fcr\u00fcnlerimize ilk teslim alma ve kurulum yapma garantisi verilir. \u00dcr\u00fcn\u00fcn\u00fcz\u00fcn ilk \u00e7al\u0131\u015fmas\u0131 esnas\u0131nda ar\u0131za problemi ya\u015faman\u0131z halinde garanti kapsam\u0131nda iade\/tamirat vb. s\u00fcre\u00e7ler i\u00e7in yap\u0131lmas\u0131 gerekenler ve i\u015fleyi\u015f a\u015fa\u011f\u0131da belirtilmi\u015ftir:<\/p>\n

Fatura \u00e7\u0131kt\u0131s\u0131 \u00fczerindeki a\u00e7\u0131klama b\u00f6l\u00fcm\u00fcn\u00fc eksiksiz doldurduktan sonra ar\u0131zal\u0131 veya bozuk oldu\u011funu d\u00fc\u015f\u00fcnd\u00fc\u011f\u00fcn\u00fcz \u00fcr\u00fcn ile birlikte bize g\u00f6ndermeniz gerekmektedir. A\u015fa\u011f\u0131daki adrese, yine a\u015fa\u011f\u0131da bildirilen kargo firmalar\u0131 ile kar\u015f\u0131lar\u0131ndaki anla\u015fma numaras\u0131n\u0131 belirtip al\u0131c\u0131 \u00f6demeli g\u00f6nderebilirsiniz:<\/p>\n

Kozluk Mahallesi Ada Sanayi Caddesi No: 15\/1 Erenler \/ SAKARYA<\/strong><\/p>\n

Kargo ile g\u00f6ndermi\u015f oldu\u011funuz ar\u0131zal\u0131\/kusurlu bildirimi yap\u0131lan \u00fcr\u00fcn YSS Trakt\u00f6r Oto Koltuk Sistemleri<\/a><\/strong> taraf\u0131ndan teslim al\u0131nd\u0131ktan sonra ambalaj\u0131 ve aksesuarlar\u0131 kontrol edilir ve incelenmek \u00fczere Teknik Destek ekibimize iletilir.<\/p>\n

Teknik ekip taraf\u0131ndan yap\u0131lan testler ve incelemeler en fazla 1 hafta s\u00fcrecektir.<\/p>\n

Ar\u0131za tespiti s\u0131ras\u0131nda bilgi almak amac\u0131yla sizinle e-posta ile ileti\u015fime ge\u00e7ilecektir. 3 i\u015f g\u00fcn\u00fc i\u00e7erisinde size ula\u015famamam\u0131z durumunda \u00fcr\u00fcn\u00fcn\u00fcz teknik \u00e7al\u0131\u015fmalara devam edilmeksizin 30 g\u00fcnl\u00fck beklemeye al\u0131n\u0131r ve cihazla ilgili bir i\u015flem yap\u0131lmaz.<\/p>\n

Test ve incelemeler sonucunda belirtti\u011finiz \u015fekilde sorunlu \u00fcr\u00fcn durumu tespit edilirse, tercihiniz do\u011frultusunda ya \u00fcr\u00fcn yenisi ile de\u011fi\u015ftirilir, ya da 3 i\u015f g\u00fcn\u00fc i\u00e7inde \u201c\u00fcr\u00fcn bedeli\u201d taraf\u0131n\u0131za geri \u00f6denir. Bu durumdaki t\u00fcm kargo giderleri YSS Trakt\u00f6r Oto Koltuk Sistemleri<\/a><\/strong> taraf\u0131ndan kar\u015f\u0131lanacakt\u0131r.<\/p>\n

Garanti kapsam\u0131ndaki \u00fcr\u00fcnlerde kullan\u0131c\u0131 hatas\u0131ndan kaynaklanan ar\u0131za\/kusur, \u201ckullan\u0131c\u0131 hatas\u0131\u201d (d\u00fc\u015f\u00fcrme, darbe ve kesici ve delici alet ile yaralanmas\u0131 vb.) olarak tespit edilirse \u00fcr\u00fcn de\u011fi\u015fimi ve \u00fccret iadesi yap\u0131lmamaktad\u0131r. Bu gibi durumlarda t\u00fcm kargo giderleri m\u00fc\u015fteri taraf\u0131ndan kar\u015f\u0131lan\u0131r.<\/p>\n

\u00dcr\u00fcn\u00fcn\u00fczde belirtilen \u015fekilde herhangi bir sorun tespit edilmemesi durumunda ise \u00fcr\u00fcn\u00fcn \u00e7al\u0131\u015ft\u0131r\u0131lmas\u0131 ile ilgili m\u00fc\u015fteriye e-posta yolu ile bildirimde bulunarak \u00fcr\u00fcn\u00fc m\u00fc\u015fteriye geri g\u00f6ndeririz. Bu durumda t\u00fcm kargo giderleri m\u00fc\u015fteri taraf\u0131ndan kar\u015f\u0131lan\u0131r.<\/p>\n

Teknik testler sonucunda \u00fcr\u00fcn ile ilgili son durum hakk\u0131nda sizinle e-posta yolu ile ileti\u015fime ge\u00e7ilerek bildirimde bulunulur. Sonuca g\u00f6re de\u011fi\u015fimi yap\u0131lacak ya da sorunsuz oldu\u011fu tespit edilen \u00fcr\u00fcn i\u00e7in teslimat bilgisi istenir ve kargo g\u00f6nderimleri i\u00e7in takip numaras\u0131 size iletilir. 3 i\u015f g\u00fcn\u00fc i\u00e7erisinde teslim al\u0131nmayan ya da g\u00fcncel teslimat adresi iletilmeyen \u00fcr\u00fcnler 30 g\u00fcnl\u00fck beklemeye al\u0131n\u0131r ve \u00fcr\u00fcnle ilgili hi\u00e7bir i\u015flem yap\u0131lmaz. 30 g\u00fcnl\u00fck bekleme s\u00fcresi i\u00e7erisinde teslim al\u0131nmayan \u00fcr\u00fcnlerden firmam\u0131z sorumlu de\u011fildir.<\/p>\n

Fatura taleplerinizde, faturan\u0131z\u0131n g\u00f6nderilmesini istedi\u011finiz a\u00e7\u0131k adres bilginizi bize iletmeniz gereklidir.<\/p>\n

\u201c Eksik \u00dcr\u00fcn\/Aksesuar durumlar\u0131nda \u00f6ncelikle size ula\u015fan fatura ile teslim edilen paket i\u00e7erisindeki \u00fcr\u00fcnleri kar\u015f\u0131la\u015ft\u0131rarak kontrol etmenizi \u00f6nemle rica ederiz. Sipari\u015finizde k\u0131smi teslimat (ayn\u0131 sipari\u015fteki \u00fcr\u00fcnlerin ayr\u0131 ayr\u0131 paketlenerek g\u00f6nderimi) i\u015flemi de yap\u0131lm\u0131\u015f olabilir. SMS ile bildirilen kargo takip numaras\u0131 \u00fczerinden sipari\u015flerinizin kargoya verilme tarihlerini ve \u00fcr\u00fcn durumunu kontrol edebilirsiniz.<\/p>\n

Kontrolleriniz sonras\u0131nda size eksik \u00fcr\u00fcn g\u00f6nderimi yap\u0131ld\u0131\u011f\u0131n\u0131 tespit ettiyseniz teslimat\u0131n ger\u00e7ekle\u015fmesinin akabinde 14 g\u00fcn i\u00e7erisinde info@yss.com.tr<\/a><\/strong> adresine \u201cSipari\u015fimde Eksik \u00dcr\u00fcn Var\u201d \u015feklinde bize e-posta yolu ile bildirimde bulunman\u0131z gerekmektedir, eksik olan \u00fcr\u00fcn 10 i\u015f g\u00fcn\u00fc i\u00e7erisinde adresinize \u00fccretsiz kargo ile g\u00f6nderilir.<\/p>\n

Kontrolleriniz sonras\u0131nda sat\u0131n ald\u0131\u011f\u0131n\u0131z bir \u00fcr\u00fcn\u00fcn herhangi bir par\u00e7as\u0131n\u0131n eksik oldu\u011funu tespit ettiyseniz teslimat\u0131n ger\u00e7ekle\u015fmesinin akabinde 14 g\u00fcn i\u00e7erisinde info@yss.com.tr<\/a><\/strong> adresine \u201c\u00dcr\u00fcn Aparat\u0131\/Aksesuar\u0131 Eksik\u201d \u015feklinde bize e-posta yolu ile bildirimde bulunman\u0131z gerekmektedir, eksik olan par\u00e7a \u00fcretici firmadan talep edilerek 10 i\u015f g\u00fcn\u00fc i\u00e7erisinde adresinize \u00fccretsiz kargo ile g\u00f6nderilir.<\/p>\n

Yanl\u0131\u015f \u00dcr\u00fcn<\/strong><\/p>\n

\n

Sipari\u015fini verdi\u011finiz\/faturan\u0131zda yazan \u00fcr\u00fcn ile teslim edilen \u00fcr\u00fcn birbiri ile ayn\u0131 de\u011filse teslimat\u0131n ger\u00e7ekle\u015fmesinin akabinde 14 g\u00fcn i\u00e7erisinde \u201c\u0130ade ve Geri G\u00f6nderim\u201d<\/strong> \u015feklinde belirterek info@yss.com.tr<\/strong><\/a> adresine bildirimde bulunman\u0131z gerekmektedir.<\/p>\n

Ba\u015fvurunuzun ard\u0131ndan size iletti\u011fimiz \u201ckargo g\u00f6nderi kodu\u201d<\/strong> ile yanl\u0131\u015f \u00fcr\u00fcn\u00fc bize kargo \u00fccreti \u00f6demeden geri g\u00f6nderebilirsiniz.<\/p>\n

\u00dcr\u00fcn YSS Trakt\u00f6r Oto Koltuk Sistemleri<\/a><\/strong> taraf\u0131ndan teslim al\u0131nd\u0131ktan sonra ambalaj\u0131 ve aksesuarlar\u0131 incelenmek \u00fczere tedarik\u00e7i firma ve lojistik kontrol\u00fcne al\u0131n\u0131r. \u00dcr\u00fcnde\/ambalaj\u0131nda herhangi bir bozulma tespit edilmemesi halinde ise do\u011fru \u00fcr\u00fcn adresinize kargo \u00fccretsiz g\u00f6nderilir.<\/p>\n

\u00dcr\u00fcnle ilgili yap\u0131lan incelemede \u00fcr\u00fcnde herhangi bir yanl\u0131\u015fl\u0131k tespit edilemez ise size de bilgisi verilerek iadesi al\u0131nabilir.<\/p>\n","protected":false},"excerpt":{"rendered":"

Garanti \u00dcr\u00fcnlerimiz, \u00fcr\u00fcn a\u00e7\u0131klamas\u0131nda \u00f6zellikle aksi belirtilmedik\u00e7e, yasal olarak yedek par\u00e7a stat\u00fcs\u00fcndeki \u00fcr\u00fcnler olarak ge\u00e7mektedir. Kapal\u0131 bir \u015fekilde de\u011fil, a\u00e7\u0131k devre \u015feklinde sat\u0131\u015fa sunulduklar\u0131 i\u00e7in hata yapmaya \u00e7ok m\u00fcsaittir ve bu y\u00fczden \u00fcr\u00fcnlerimize sadece ilk kontrol etme garantisi verilir. \u0130ade Sipari\u015finizi kargodan teslim ald\u0131\u011f\u0131n\u0131z g\u00fcnden itibaren 14 g\u00fcn i\u00e7inde a\u015fa\u011f\u0131daki ko\u015fullar d\u00e2hilinde \u0130ade B\u00f6l\u00fcm\u00fc sizin … Continue reading Sat\u0131\u015f sonras\u0131<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11809","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSat\u0131\u015f sonras\u0131 - YSS TRAKT\u00d6R OTO KOLTUK S\u0130STEMLER\u0130 SAN. VE T\u0130C. A.\u015e.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.yss.com.tr\/en\/satis-sonrasi\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:locale:alternate\" content=\"tr\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sat\u0131\u015f sonras\u0131 - YSS TRAKT\u00d6R OTO KOLTUK S\u0130STEMLER\u0130 SAN. VE T\u0130C. A.\u015e.\" \/>\n<meta property=\"og:description\" content=\"Garanti \u00dcr\u00fcnlerimiz, \u00fcr\u00fcn a\u00e7\u0131klamas\u0131nda \u00f6zellikle aksi belirtilmedik\u00e7e, yasal olarak yedek par\u00e7a stat\u00fcs\u00fcndeki \u00fcr\u00fcnler olarak ge\u00e7mektedir. Kapal\u0131 bir \u015fekilde de\u011fil, a\u00e7\u0131k devre \u015feklinde sat\u0131\u015fa sunulduklar\u0131 i\u00e7in hata yapmaya \u00e7ok m\u00fcsaittir ve bu y\u00fczden \u00fcr\u00fcnlerimize sadece ilk kontrol etme garantisi verilir. \u0130ade Sipari\u015finizi kargodan teslim ald\u0131\u011f\u0131n\u0131z g\u00fcnden itibaren 14 g\u00fcn i\u00e7inde a\u015fa\u011f\u0131daki ko\u015fullar d\u00e2hilinde \u0130ade B\u00f6l\u00fcm\u00fc sizin … Continue reading Sat\u0131\u015f sonras\u0131\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.yss.com.tr\/en\/satis-sonrasi\/\" \/>\n<meta property=\"og:site_name\" content=\"YSS TRAKT\u00d6R OTO KOLTUK S\u0130STEMLER\u0130 SAN. VE T\u0130C. 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